The Stevie Awards are highly sought after awards in the business community. This is a global awards event. The Stevie Awards were created in 2002, and they are used to recognize the positive achievements of organizations all over the world. The judges are some of the most respected executives and innovators from companies around the world.
Securus Technologies is a technology firm that works with law enforcement agencies and corrections facilities across North America. They recently announced that they were a finalist for a Stevie Award. They have been nominated for the Customer Service Training Team of the Year. This falls under the Sales and Customer Service category. Because they are a finalist, they will be the winner of either a Gold, Silver, or Bronze Stevie Award at the 11th annual Stevie Awards.
Danny de Hoyos is the Senior Vice President of Operations. He said that in 2016, Securus Technologies made it their mission to improve their customer relations. Their entire approach was based on empathy. Mr. de Hoyos said they focused on the training that their employees received. All of the materials and methods created and used were designed to help their agents be able to empathize with their clients. This process paid off because they are now being recognized for their exceptional work.
The Stevie Awards are a huge honor and the companies and organizations who receive them are truly deserving. The awards will be presented at a gala event in Las Vegas on Friday, February 24th.